Instapass AI Chatbot

Overview

InstaPass

Instapass AI Chatbot is an intelligent conversational assistant built for two platforms - Instapass.ai (QR code generator and analytics) and Instapass.shop (resale ticket marketplace). The chatbot helps users discover events, find tickets, and access relevant travel and accommodation options.

Industry:

Media, Entertainment, Ecommerce

Services Provided:

Conversational AI design

Botpress chatbot development

Prompt engineering

Ticketing & affiliate integrations

Multi-platform deployment

Instapass AI Features

Project Scope & Requirements

Design and deploy an AI chatbot for two platforms to assist users with ticket discovery, onboarding, and recommendations

Branded, friendly chatbot personality

Ticket discovery and recommendation flows

FAQ and onboarding conversations

Integration with ticketing and affiliate APIs

Bot cloning and customisation for two platforms

Easy website embedding

Design & Implementation

We followed a structured, multi-phase approach for chatbot delivery

Defined chatbot goals, tone, and required integrations.

Created conversational flows for onboarding, FAQs, and ticket discovery

Built the chatbot in Botpress and connected ticketing and affiliate APIs.

Tested responses, flows, and logic with real scenarios.

Deployed the bot on both platforms and prepared it for ongoing expansion.

Challenges Faced

The key challenge was creating a branded AI chatbot experience that could work seamlessly across two different platforms with distinct user journeys. The system needed to support ticket discovery, onboarding, FAQs, and affiliate travel recommendations while maintaining conversational consistency, scalable flow logic, and easy platform-specific customisation.

Multi-platform chatbot consistency

Complex ticket discovery flows

Branded conversational UX

Affiliate link integration

Platform-specific bot cloning

Seamless website embedding

Key Features

A feature-rich AI chatbot designed for ticketing and e-commerce platforms.

01.

Branded conversational personality

02.

Expedia, Hotels.com & Vrbo affiliate link integration

03.

Bot cloning and customisation across two websites

04.

Autonomous node and flow-based conversations

Great work.

Damone Bush is a US-based entrepreneur in the media and entertainment space, focused on building AI-powered platforms for ticketing and event discovery.

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